Sizing & Fit
How do I measure myself for sizing?
The best time to measure yourself is in the morning close to when you wake up. Sit on a chair and have your foot planted on the floor. Take a measuring tape and measure around the ankle and then for the calf, measure at the widest point and avoid tightening with the measuring tape for the most accurate reading.
How do I know which compression level is best for me?
Your doctor will prescribe compression level best for you but the 15-20 mmHg is generally good for everyday wear without a prescription.
How long will my sock maintain the prescribed compression?
The industry standard is 6 months.
How long should I wear my compression socks for?
Talk to your doctor before making them a part of your health care routine. Generally speaking, you can wear them all day long and take them off before going to bed or a few hours before going to bed.
Shipping & Exchanges
Fast Turnaround Time
Any orders placed after 10:00 am pacific standard time will ship within 3 business days. Any order placed for “delivery” options will be notified of the delivery date within 2 business days. If you would like to make a change to your order, please contact us at hello@elecrae.com within 2 hours of your order time to make a change. Elecrae does not guarantee changes to orders once placed but we will do our best to make the requested change. If the change is successfully processed you will be notified via email.
Elecrae currently ships within Canada. Elecrae uses Canada Post, DHL, Federal Express, or a combination of all services to ship and deliver packages. Elecrae does not guarantee arrival dates or times. Elecrae does not refund, credit, or upgrade shipping for any reason.
Order tracking
Elecrae currently ships within Canada. Elecrae uses Canada Post, DHL, Federal Express, or a combination of all services to ship and deliver packages. Elecrae does not guarantee arrival dates or times. Elecrae does not refund, credit, or upgrade shipping for any reason.
Returns and Exchanges
Elecrae proudly guarantees the quality of our products. If you are not satisfied with your Elecrae purchase or gift, email us at hello@elecrae.com within 10 days of purchase for an exchange. Items subject to exchange are only done once per order on unworn merchandise (e.g. cannot do an exchange twice on the same order). To start an exchange, please e-mail us with your invoice number and you will receive return instructions via email. We do not accept in person returns at the office. Exchanges are done via post. Please note that it can take up to ten (10) days from receipt by Elecrae of your returned items to process your exchange.
Anti-Odor
Antimicrobial nylon weaved throughout to decrease odour, even after a 12 hour shift!
Breathable
The mesh instep helps to enhance the breathability and added comfort.
Moisture Wicking
There's no doubt about it, feet sweat. Our socks help wick moisure away, to help keep you feeling comfortable all day.
Cushioned
The cushioned toe, heel and ball help to keep the feeling or tired and sore feet at bay.